What is included in an URBAN Water Solutions Annual Maintenance Contract (AMC)?

Our AMC packages include: (1) Scheduled quarterly on-site preventive maintenance visits by certified water technicians, (2) Full internal vessel backwash inspection, media bed fluffing, and sanitization, (3) Testing and recalibration of multiport valves and pressure relief valves, (4) Free on-site water quality testing (Iron, TDS, pH) with certified reports, (5) Free routine labor on all repairs, and (6) Priority emergency breakdown call-outs within 24–48 hours.

What is the difference between a Comprehensive AMC and a Non-Comprehensive AMC?

A Comprehensive AMC covers all preventive visits, technician service labor, and the replacement cost of any damaged mechanical or electrical spare parts (such as pressure gauges, valve seals, piping O-rings, and pump seals) at zero additional charge. A Non-Comprehensive AMC covers all scheduled servicing visits and diagnostic labor, while any major consumable media or pump replacement parts are billed at discounted OEM rates.

How quickly will an emergency service technician arrive at my premises in Tripura or Kolkata?

For registered clients with active warranty or AMC contracts, our doorstep response SLA is under 24 hours for Agartala Municipal Corporation (AMC) limits, and within 24 to 48 hours for all other districts across Tripura and Greater Kolkata. Remote phone and video diagnosis with a senior engineer is provided within 15 minutes.

How do I know when it is time to backwash my filter vessel or replace the internal media?

For manual plants, backwash is recommended every 3 to 7 days (depending on your daily consumption and iron levels), or whenever you notice a drop in water flow rate or a pressure differential increase of > 0.5 bar on the gauge. For automated systems, our electronic valves handle this automatically. The internal catalytic media bed typically needs replacement only once every 3 to 5 years.

Do you keep genuine replacement filter media, valves, and RO membranes stocked locally in Agartala?

Yes! Unlike out-of-state dealers who require weeks to ship spares, we maintain a dedicated regional warehouse depot at Badharghat, Agartala stocked with metric tons of fresh manganese catalytic media, activated carbon, Dow Filmtec/Hydranautics membranes, multiport valve spares, and pressure vessels ready for immediate doorstep dispatch.

Are regular water quality testing and lab reports included as part of the periodic AMC visits?

Yes. Every periodic AMC service visit includes on-the-spot digital photometer testing of your treated water. Our technician records iron ppm, TDS levels, and flow performance in your official plant service logbook, providing you with verifiable proof that your water remains safe and pure.

What should I do if my system's pressure gauge shows an unusually high or low reading?

A high inlet pressure reading (> 3.5 kg/cm²) usually indicates that the internal media bed is saturated with trapped iron particles and requires a thorough backwash cycle. An unusually low pressure reading indicates an issue with your borewell pump or a clogged pre-strainer. You can perform an immediate 10-minute backwash, or call our direct helpline at +91 70051 70619 for immediate guidance.

Does URBAN Water Solutions service water treatment plants that were originally installed by other firms?

Yes! Many customers in Tripura approach us when their original assemblers disappear or cannot fix persistent iron and odor issues. We conduct a complete audit of third-party plants, replace depleted or unbranded sand with high-grade catalytic media, upgrade faulty manual valves to automated heads, and bring existing plants under our structured AMC umbrella.

How are warranty claims handled for structural FRP vessels, multi-port valves, and pumps?

Warranty claims are handled seamlessly with zero bureaucratic delays. Because we maintain our own regional engineering center in Badharghat, you do not need to ship damaged parts to third-party manufacturers. Our technician visits your site, verifies the serial number, and completes on-site replacement with genuine OEM components.

Can our on-site facility staff or security guard be trained to perform routine upkeep and backwashing?

Yes. Customer guidance and operator empowerment is our 9th service pillar! During commissioning or AMC visits, our technicians conduct hands-on training sessions with your facility staff, security guards, or homeowners, teaching them the 3-step valve backwash routine and providing laminated bilingual checklist charts.

What are the contact numbers and channels for lodging an urgent after-sales service ticket?

You can lodge an urgent ticket 24/7 via: (1) Direct Phone Helpline: +91 70051 70619 / 97743 25357, (2) Priority WhatsApp Support: +91 70051 70619, or (3) Email: support@urbanwatersolutions.in. Please mention your name, plant location, and issue description for immediate technician dispatch.

Can residential societies and commercial facilities pay for AMC contracts on quarterly or annual billing cycles?

Yes, we offer flexible billing structures. While individual homeowners typically opt for our discounted annual or multi-year AMC packages, housing societies, commercial hotels, and industrial plants can structure payments on semi-annual, quarterly, or milestone-based corporate billing cycles.

FIELD SERVICE TEAMS ON-CALL • AGARTALA & KOLKATA DEPOTS

We Value Every Sale.
We Value Every Client.

Our Relationship Doesn't End With the Sale — It Begins There.

A water-treatment system is a long-term engineering investment. Even the finest filtration vessels and membranes require precision operation, periodic calibration, and proactive technical support to maintain peak purity and operating efficiency year after year.

Emergency Helpline: +91 70051 70619 Explore AMC Protection

ISO 9001:2015 Process

GeM Verified Service Provider

BIS 10500 Lab Verification

Certified water service engineer conducting on-site diagnostic inspection

24–48h Rapid Doorstep SLA

SLA Target

< 24h

Doorstep Dispatch

Plant Uptime

99.2%

Annual Target

OEM Spares

100%

Factory Sealed

The Continuous Operational Care Circuit

A structured, uninterrupted engineering lifecycle designed to eliminate water quality drift and ensure uninterrupted commercial uptime.

01 ACTIVATION

Installation & Handover

Certified on-site plumbing integration, flow calibration, and pre/post water tests before formal sign-off.

Pressure-rated bypass alignment

Zero vibration skid anchoring

02 HEALTH AUDIT

Preventive Audits & Hotline

Scheduled quarterly audits to inspect media compaction, pump mechanical seals, and provide 24/7 tele-triage.

Differential pressure tracking

24/7 Hotline: 7005170619

03 LAB PURITY

Consumables & Lab Testing

Guaranteed inventory of authentic Dow membranes and high-iodine media with recurring BIS 10500 lab verification.

Iron < 0.1 ppm validation

Agartala Depot OEM Inventory

04 LIFECYCLE AMC

Comprehensive AMC & Training

Structured annual contracts with zero labor charges and routine multi-port valve handling drills for facility operators.

Zero Labor Charges

Bilingual Operator Manuals

Our 9 Pillars of Service Engineering

Explore how certified field engineers in Agartala and Kolkata manage every single stage of your water infrastructure.

Certified water service engineer conducting on-site commissioning and calibration

Turnkey Hydraulic Validation On-Site

DIVISION 01 • TURNKEY ACTIVATION

Commissioning & Hydraulic Validation

1. Precision Installation Support

Certified technicians ensuring accurate on-site piping, pressure-rated bypass line fitting, zero-vibration mounting, and electrical grounding.

Pressure-Rated Bypass Line Grounding & Voltage Audit Zero-Vibration Anchoring

2. Dynamic Commissioning & Calibration

Full dynamic testing, flow meter calibration, pre & post TDS/Iron verification, and formal handover sign-off report.

Flow Meter Calibration Pre/Post TDS Log Client Handover Report

DIVISION 02 • RAPID RESPONSE & REMEDIATION

Preventive Audits & Doorstep Troubleshooting

3. Preventive Maintenance Audits

Scheduled quarterly checks for media bed compactness, pump mechanical seal wear, and differential pressure across vessels.

Media Compactness Audit Pump Seal Inspection Pressure Differential Check

4. Dedicated Technical Support Hotline

Direct phone (7005170619) and WhatsApp hotlines for instant video triage and remote diagnosis by senior water engineers.

Phone: +91 70051 70619 Instant WhatsApp Triage Video Engineering Consult

5. Rapid Doorstep Troubleshooting

Doorstep arrival with spare multi-port parts, pump seals, and electrical diagnostic meters within 24–48 hours across Tripura & Bengal.

24–48h Doorstep SLA Root-Cause Electrical Check On-Site Valve Overhaul

Water technician inspecting industrial water plant with diagnostic tools

Tripura & Bengal Rapid Response Teams

Organized OEM spares warehouse with Dow Filmtec membranes and carbon bags

Agartala Spares Depot • 100% Genuine OEM Inventory

Certified laboratory water testing for BIS 10500 compliance

BIS 10500 Chemical Purity Audit • Certified Lab Tests

DIVISION 03 • PURITY & AUTHENTICITY

Genuine OEM Spares & BIS 10500 Laboratory Audits

6. Replacement Consumables Depot

Direct regional stock of authentic Dow Filmtec / Hydranautics membranes, high-iodine activated carbon, and food-grade ion-exchange resins.

Dow Filmtec Membranes High-Iodine Activated Carbon Food-Grade Resins

7. Ongoing Performance Audits

Periodic certified laboratory water testing validating that Iron stays under 0.1 ppm, TDS reduction targets are met, and water complies with BIS 10500.

Iron < 0.1 ppm Certified TDS Reduction Validation BIS 10500 Compliance Log

DIVISION 04 • LIFECYCLE COMMITMENT

Periodic Servicing & Operator Empowerment

8. Periodic Servicing & AMC Packages

Structured annual maintenance contracts with guaranteed quarterly technician visits, emergency dispatch, and zero labor charges.

Scheduled 4x Annual Visits Zero Labor Charges Priority Emergency Dispatch

9. Customer Guidance & Facility Training

Hands-on drills for facility managers and on-site operators covering routine backwashing cycles, regeneration drills, and preventive check sheets.

Multi-Port Valve Handling Drills Bilingual Operator Manuals Preventive Logbook Checklists

Water technician training a commercial facility manager on plant valve operation

Hands-On Facility Operator Training

What Happens When You Raise a Service Request?

Our structured 4-step dispatch SLA ensures complete accountability from initial ticket log to laboratory water verification.

STEP 01 < 5 MINS

Call or WhatsApp Logged

Ticket registered with your unique Plant ID, location, and issue summary via dedicated hotline 7005170619.

STEP 02 < 15 MINS

Remote Video Triage

Supervising engineer reviews pressure gauge readings or live video to isolate hydraulic, electrical, or valve issues.

STEP 03 < 24–48 HRS

Doorstep Technician Arrival

Certified technician arrives on-site fully equipped with genuine spare parts, diagnostic meters, and rebuild kits.

STEP 04 SAME DAY

Purity Verification & Sign-Off

Treated water verified for flow rate, pressure, and chemical purity before official client sign-off report is issued.

“Our commitment continues long after installation.”

Protect your commercial equipment investment, guarantee continuous clean water, and eliminate unexpected repair expenses with our comprehensive AMC coverage.

4x / Year

Scheduled Audits

Quarterly on-site check

Zero ₹

Labor Service Fees

100% labor coverage

Priority

Emergency Dispatch

< 24h rapid response

Certified

BIS 10500 Reports

Lab verified purity