Contact With Our
Water Engineering Specialists

Scheduling a visit is simple! You can: (1) Fill out the consultation inquiry form on this page, (2) Call our direct engineering desk at +91 70051 70619 or +91 97743 25357, or (3) Message us on WhatsApp. Our customer support team will confirm a convenient appointment time within 2 hours.

You are always welcome to visit our offices! In Agartala, our registered office is located at Badharghat, Agartala, Tripura – 799003 (opposite the IOC Filling Station / Petrol Pump). In Kolkata, our corporate regional office is situated at Anandapur (near Urbana NRI Complex), Kolkata – 700150. Walk-ins are welcome between 8:00 AM and 8:30 PM, Monday through Sunday.

To help us provide an accurate preliminary estimate, it is helpful to know: (1) Your raw water source (borewell, municipal tap, river, or pond), (2) The visible issues you observe (red staining, foul smell, high salt/TDS, oily sheen), (3) Estimated daily water requirement or number of occupants, and (4) Your approximate site location in Tripura or Bengal.

Yes, absolutely! You can bring a 1-litre water sample collected in a clean, rinsed plastic water bottle directly to our Badharghat office. Our laboratory technicians will test it for iron, TDS, pH, and hardness while you wait, or provide a detailed written laboratory diagnostic report within 2 to 4 hours.

Our office and showroom operate from 8:00 AM to 8:30 PM, Monday through Sunday. For critical emergencies (such as hospital dialysis plants, commercial hotel supply disruptions, or major pipeline leaks), our engineering emergency on-call team is accessible 24 hours a day, 7 days a week.

For standard residential and light commercial water systems, we provide an official itemized quotation and technical datasheet within 2 to 4 hours of site inspection or water test submission. For complex industrial ETP, STP, or multi-stage commercial RO projects, comprehensive techno-commercial proposals are delivered within 24 to 48 hours.

Yes! You can connect directly via WhatsApp at +91 70051 70619. You can send us short video clips or photos of your existing water tanks, pump setup, or iron staining, and our senior engineers will assess your plumbing layout and provide immediate technical recommendations.

Yes! We cover the entire state of Tripura, including Udaipur, Dharmanagar, Kailashahar, Belonia, Khowai, Teliamura, Ambassa, and Sabroom, as well as South Assam and neighboring districts. Our mobile service vans regularly travel across sub-divisional towns to conduct surveys and installations.

Government and institutional buyers can contact our institutional liaison desk at support@urbanwatersolutions.in or directly via our GeM Seller Profile. We provide detailed technical specifications, model BOQs, budget estimates, and regulatory documentation to facilitate smooth procurement.

We accept all official payment modes including Bank NEFT/RTGS, UPI (Google Pay, PhonePe, Paytm), corporate checks, debit/credit cards, and GeM direct billing. All purchases are accompanied by a formal GST Tax Invoice, warranty certificate, and payment receipt.

No. Our preliminary on-site water diagnostic, TDS/iron testing, and technical consultation are 100% free of charge and carry zero obligation for all residential and commercial inquiries within Agartala and nearby municipal areas.

We actively collaborate with leading architects, civil structural engineers, and MEP plumbing contractors across Tripura and West Bengal. We provide technical AutoCAD piping layouts, plumbing sizing charts, electrical load calculations, and specialized trade partnership terms. Contact our technical director directly at +91 70051 70619.